Humanized support

Support that feels like a real conversation.

Atria answers your customers with warmth, learns how your business talks, and brings in a human the moment it matters.

Start with AtriaSee it in action

Psst, Atria is already here. Say hi in the corner

Sweet Crumbs supportAtria · replies in seconds, humans nearby

  • Customer: Hi! My cake order for Saturday still says pending 😟

  • Atria: Hi Marta! I found it: chocolate & raspberry, ready Saturday at 10am. It's confirmed now. Should I add a little note on top?

  • Customer: Yes please! It's for my mom, she turns 70 🥹

  • Joana from the bakery joined. She writes the sweetest notes.

  • Joana is typing

AI is a multiplier, not a replacement. Atria handles the routine so your people can be there for the moments that count.

Why Atria

Fast answers without losing the human touch.

  • Warm by default

    Atria greets people by name, keeps context, and answers in your tone. Nobody feels like ticket #4821.

  • Knows when to step aside

    When a moment calls for a person, Atria hands off with the whole story, so your team never asks twice.

  • One line, any website

    A single script adds the chat to any site. Isolated styles, lazy loading, and nothing to break on your page.

See it in action

One conversation, from hello to solved.

Recorded from the product on Lumen Coffee, a demo store. Nothing is mocked up: this is what your visitors and your team will see.

A visitor asks, the agent answers

A visitor opens the chat on the store and asks about shipping. The agent answers in seconds, in the store's voice.

  • Greets people by name and answers from what you taught it
  • Replies in the visitor's own language
  • Minimized? New replies show up as a badge
lumencoffee.com

A person steps in with the whole story

  1. 01.The visitor asks for a person. The agent helps right away and calls your team.
  2. 02.Your operator sees who's waiting, opens the conversation and takes over.
  3. 03.Atria reads the chat and drafts the next step. The visitor sees who joined.

The visitor, on their phoneYour operator, at atria.bemagic.online

  • atria.bemagic.online/admin/sessions
    Operator console: the conversation with Daniel on the left, and the Atria panel on the right with a search for 'bag arrived damaged', a ready-to-send answer, its source, and a suggested next step.

    Atria at your operator's side

    Search what the agent knows, get a ready-to-send answer with its sources, and a suggested next step for this exact conversation.

  • atria.bemagic.online/admin/agents
    Agent page with a 'Learned from conversations' card: Atria drafted 'Baratza Encore settings for V60' from a chat Joana solved, with Approve and Dismiss buttons.

    Learns from chats your team solved

    When a person solves something the agent didn't know, Atria drafts it as knowledge. You review and edit it before the agent ever uses it.

  • atria.bemagic.online/admin/sessions
    Sessions list with visitors, their agent, the page on lumencoffee.com they wrote from, browser and device, message count and start time.

    Know who you're talking to

    Every session shows the visitor, the page they were on, their device, and how the conversation ended.

  • atria.bemagic.online/admin/agents
    Agent knowledge: sources such as Brew guides, Subscriptions and Shipping & delivery, the subjects it knows, and the embed snippet for the website.

    Teach it what it knows

    Upload documents or write answers. Atria organizes them by subject and looks up the right one before every reply.

  • atria.bemagic.online/admin
    Admin overview for Lumen Coffee: counts of agents, sessions, chats and messages this week, two agent cards, and recent sessions.

    Your support at a glance

    Agents, what each one knows, what's waiting for review, and who's talking to them right now.

  • atria.bemagic.online/admin/team
    Team page listing the owner and two operators with their availability, and a form to invite an operator by email.

    Bring your team

    Invite operators. They see conversations and step in, while agents, knowledge and settings stay with you.

How it works

From hello to helpful in three steps.

  1. 01.

    Create your space

    Tell us your business name and confirm your email. It takes about a minute.

  2. 02.

    Teach it your voice

    Share how you talk to customers and what matters to them. Atria learns your way, not a script.

  3. 03.

    Paste one line

    Drop the snippet into your site and say hello to your customers, around the clock.

The whole install

Paste it before the closing </body> tag. That's it, really.

<script src="https://atria.bemagic.online/widget.js?agentId=agt_YOUR_AGENT_ID" defer></script>

Using Next.js, Remix, Nuxt, WordPress or Shopify? See the guide for your stack.

Your customers deserve to feel heard.

Create your Atria space in a minute and give every conversation a warm welcome.

Start with Atria